Refund Policy
All Sales Final
All transactions at [Business Name] are final sale. Due to the nature of our handcrafted and custom-made furniture, no refunds, returns, exchanges, or store credit will be issued under any circumstances.
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Custom Orders
All custom furniture orders are made specifically to customer specifications. Because each piece is built to order, no cancellations, returns, or refunds are accepted once an order has been placed. Our team ensures all details are confirmed and approved before production begins.
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In-Stock Purchases
All in-stock furniture purchases are also final sale. Once an item has been purchased, it cannot be returned, exchanged, or refunded. Customers are encouraged to inspect all in-stock items carefully before completing a purchase.
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Damaged or Defective Items
If an item arrives damaged or defective, please contact Poly Furniture of Williamsburg immediately. Our team will review the issue and determine an appropriate resolution, which may include repair or replacement depending on the situation.
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Contact Information
For questions or assistance regarding this policy, please contact:
Poly Furniture of Williamsburg
5625-F130 Richmond Road
Williamsburg, VA 23188
757-717-2421
Effective Date: 12/13/2025